Frequently asked questions

If you have a question, please consult our list of frequently asked questions before contacting us directly for assistance.

Do you offer FREE shipping?

Yes, Free Shipping on Orders with 2 or More Items!

How long does shipping take?

Orders are generally fulfilled the same day or next business day. Shipping generally requires 5-7 business days for domestic orders.

Do you offer refunds or exchanges?

View our refund policy for a full explanation.

Can I modify or cancel my order?

Orders can be modified or canceled within a short window after purchase. Contact our support team as soon as possible for assistance.

Will I receive an order confirmation?

Yes, after placing an order, you’ll receive a confirmation email with your order details and tracking information once it ships.

Do you offer subscription options?

Yes! Nootrient offers a subscribe-and-save option on all supplement products. Choose your delivery frequency, save 10% on every order, and enjoy free shipping on all subscription orders. You can manage, pause, skip, or cancel your supplement subscription anytime from your account — no commitments, no hassle.

What should I do if I have an issue with my order?

If there's an issue (wrong item, missing product, etc.), reach out to our customer support team, and we’ll make it right.